FAQ
Not able to connect to your device?
1. Restart the speaker and try again
2. If your device requires a pincode, please enter 0000
Keeps cutting out when playing?
1. Ensure the speaker is within the operating range and there are no obstacles between the speaker and the device
Not able to play the music in Micro SD card?
1. Ensure the format of the Micro SD card is FAT32. It only supports FAT32 Micro SD card
2. Ensure the formats of the music files are APE, FLAC, WAV, WMA or MP3
No sound when playing?
1. Adjust the volume of the speaker
2. Adjust the volume of your device
3. Check if the speaker is paused
No sound in AUX-in mode?
1. Ensure the audio cable is connected
Not able to turn on?
1. Charge the speaker for about 3 hours
No response to any operation
1. Try to reset the speaker by pressing the reset button in the AUX-in jack
2) S&H DOES NOT INCLUDE DUTIES, buyers will be responsible for any local taxes or other import fees.
3) Orders processed within promised days after the payment verification.
4)We only ship to confirmed order addresses. Your order addresses MUST MATCH your Shipping address.
5) The images shown are not the actual item and are for our reference only.
6) SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
7) If you have not received your shipment within 39 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
1) We accept Ali West Union, TT, PP and payment processor ESCROW.
2) Payment must be made within 7 days of order.
Return & Refund
3) You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost will be at buyer’s cost.
4) All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order number.
5) We will refund YOUR FULL WINNINNG BID AMOUNT except shipping cost, upon receipt of the item in its original condition and packaging with all the components and accessories included.
1) 12 months Manufacturer’s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2) Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
We maintain high standards of excellence 5 STARS, and strive for 100% customer satisfaction!
Positive Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative feedback. So that we can satisfactorily address your concerns.
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